Terms of Service

Last Updated: November 27, 2024

Welcome to BEST BIOTECH. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Acceptance of Terms

By using BEST BIOTECH's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms constitute a legally binding agreement between you and BEST BIOTECH. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Eligibility and Account Registration

You must meet certain requirements to use our services.

Eligibility Requirements:

  • You must be at least 18 years of age
  • You must have a valid pharmaceutical license (for business accounts)
  • You must provide accurate and complete information
  • You must comply with all applicable laws and regulations

Account Responsibilities:

  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account
  • Provide accurate business documentation when required

3. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms.

Permitted Use:

  • Browse and purchase pharmaceutical products for legitimate business purposes
  • Access product information and resources
  • Communicate with our support team
  • Manage your orders and account information

Prohibited Activities:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit viruses or malicious code
  • Attempt to gain unauthorized access to our systems
  • Use our services for fraudulent purposes
  • Resell products without proper authorization
  • Misrepresent your identity or affiliation

4. Orders and Payments

Order Placement:

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order
  • Prices are subject to change without notice
  • Valid pharmaceutical license required for certain products

Payment Terms:

  • Payment must be made in full at the time of order
  • We accept various payment methods as displayed on our website
  • All prices are in Indian Rupees (INR) unless otherwise stated
  • Applicable taxes and shipping charges will be added to the total

Pricing and Availability:

We strive to provide accurate pricing and product information. However, errors may occur. If we discover an error in the price of a product you have ordered, we will inform you and give you the option to cancel your order or proceed at the correct price.

5. Shipping and Delivery

  • Delivery times are estimates and not guaranteed
  • Risk of loss passes to you upon delivery to the carrier
  • You must inspect products upon delivery and report any damage immediately
  • Special storage requirements apply to certain pharmaceutical products
  • Shipping costs are non-refundable unless the return is due to our error

6. Returns and Refunds

Return Policy:

  • Pharmaceutical products may be subject to special return restrictions
  • Returns must be requested within 7 days of delivery
  • Products must be unopened and in original packaging
  • Valid pharmaceutical documentation may be required
  • Temperature-sensitive products may not be returnable

Refund Process:

Approved refunds will be processed within 7-10 business days to the original payment method. Shipping charges are non-refundable unless the return is due to an error on our part.

7. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of BEST BIOTECH or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

Restrictions:

  • You may not reproduce, distribute, or create derivative works
  • You may not use our trademarks without prior written permission
  • You may not reverse engineer or decompile any software
  • Product images and descriptions are protected by copyright

8. Product Information and Disclaimers

We strive to provide accurate product information. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, or error-free.

Important Medical Disclaimer:

  • Products should be used only under professional medical supervision
  • Always consult a qualified healthcare provider before use
  • Follow all product instructions and safety guidelines
  • Report adverse reactions immediately to healthcare authorities

9. Limitation of Liability

To the maximum extent permitted by law, BEST BIOTECH shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill.

Our total liability for any claims arising from your use of our services shall not exceed the amount you paid for the products or services in question.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless BEST BIOTECH, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your use or misuse of our products or services
  • Your breach of any applicable laws or regulations

11. Regulatory Compliance

As a pharmaceutical company, BEST BIOTECH operates under strict regulatory compliance:

  • ISO 9001-2015 certified quality management systems
  • WHO-GMP (Good Manufacturing Practice) compliance
  • All products manufactured under GMP guidelines
  • Regular quality audits and inspections
  • Compliance with Indian pharmaceutical regulations

Customers are responsible for ensuring they have the necessary licenses and comply with all applicable regulations in their jurisdiction.

12. Termination

We reserve the right to suspend or terminate your account and access to our services at any time, with or without notice, for any reason, including but not limited to:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Failure to provide required documentation
  • Non-payment of amounts due
  • Extended period of inactivity

Upon termination, your right to use our services will immediately cease. Any outstanding orders or obligations will remain in effect.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Dispute Resolution:

  • Any disputes shall first be attempted to be resolved through good faith negotiations
  • If negotiations fail, disputes shall be subject to the exclusive jurisdiction of the courts in Vijayawada, Andhra Pradesh
  • You agree to submit to the personal jurisdiction of such courts

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original provision.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and BEST BIOTECH concerning your use of our services and supersede all prior agreements and understandings.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

BEST BIOTECH
Address: Vijayawada, Andhra Pradesh, India

For general inquiries: info@bestbiotech.in

By using BEST BIOTECH's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.