Privacy Policy

Last Updated: November 27, 2024

At BEST BIOTECH, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our services.

Personal Information:

  • Name, email address, phone number
  • Business information (company name, GST number, drug license)
  • Shipping and billing addresses
  • Order history and preferences

Automatically Collected Information:

  • IP address, browser type, device information
  • Pages visited, time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes to provide and improve our services.

  • Process and fulfill your orders and requests
  • Communicate with you about products, services, and promotions
  • Provide customer support and respond to inquiries
  • Improve our website, products, and services
  • Comply with legal obligations and regulatory requirements
  • Detect, prevent, and address technical issues or fraud
  • Send you marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who perform services on our behalf (payment processing, shipping, analytics)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given explicit permission

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information.

  • SSL encryption for data transmission
  • Secure servers and databases with access controls
  • Regular security audits and updates
  • Employee training on data protection
  • Compliance with industry standards (ISO 9001-2015, WHO-GMP)

Note: No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have certain rights regarding your personal information.

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Receive your data in a structured format
  • Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@bestbiotech.in

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track your browsing for advertising purposes

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BEST BIOTECH
Address: Vijayawada, Andhra Pradesh, India

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.